Privacy & Cookie Policy

Cookies and how they Benefit You

Our website uses cookies, just like all websites, which help provide you with the best experience we can. Cookies are small, harmless text files that are placed on your devices when you browse websites.

The cookies we use help us:

  • Keep our website working as expected
  • Remember your defined settings during and between visits
  • Improve the speed/security of the site
  • Make our marketing more efficient (so we only show you adverts you might be interested in)

We do not use cookies to:

  • Collect any data that can personally identify you (without your express permission)
  • Collect any sensitive information about you (without your express permission)
  • Pass any data about you to advertising networks
  • Pass personally identifiable data about you to third parties
  • Pay any sales commissions

 

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

 

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

  • Amazon
  • Paypal
  • Apple Pay (through Safari on iOS devices)
  • Google Pay (on Android devices)
  • Stripe

 

Payments

We accept payments through PayPal, Amazon, Apple Pay, Google Pay & Stripe. When processing payments, some of your data will be passed to the payment vendor, including information required to process or support the payment, such as the purchase total and billing information.

Please visit the relevant PayPal, Amazon, Apple, Google and Stripe pages for more information on how they handle data.

 

You can view our Privacy Policy below and learn more about all the cookies we use at the bottom of this page.

Privacy & Cookie Policy

 

Giving us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

If the settings in your browser are set to allow cookies, we take this and your continued use of our website to mean that you accept the use of cookies. If you wish to relinquish this permission or not use cookies from our site you can learn how to do this below, however doing so will likely result in our website not working as expected.

 

Extension Cookies

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video or a link to a PDF file. Our site includes the following extensions which use cookies:

  • Adobe
  • Google
  • YouTube

Disabling these cookies will likely break the functions offered by these third parties

 

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use cookies to compile statistics about our website visitors such as how many people visit our site, what type of device and browser they use (to help us identify when our website isn’t working as it should be for particular technologies), how long they use our site for and which pages they look at etc. This helps us to continuously improve our site by making popular pages easier to access and understand what our website visitors want to see. These “analytics” also tell us how people reached our site (e.g. from social media, or from a search engine) and whether they have been to the site before, helping us know when to develop our services or increase marketing spend.

We use:

  • Google Analytics

 

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

You can usually set your browser to not allow cookies, however doing so will likely limit the functionality of not only our’s, but also a large proportion of the world’s websites as cookies are a standard part of most modern websites. If you want to switch off your cookies, we have listed popular search engines below to help you read more information

Chrome

Firefox

Edge

It may be that you are concerned about “spyware” rather than cookies. If this is the case, instead of switching off your cookies you may find that anti-spyware plugins for your browser achieves the same result by automatically deleting any cookies considered to be invasive.

 

The cookies we use

CookieTypeDurationDescription
Adobes_vi2 YearsA cookie that logs when you view a PDF file linked to the website.
Cloud Flare_cfuid5 YearsUsed to identify individual clients behind a shared IP address and apply security settings on a per-client basis.
Consent CookieCONSENT6 MonthsUser accepts the use of cookies. This is either accepted by clicking a button in the cookie notification on first load of the website. We will assume consent if you continue to use the site after the notification has been loaded.
cookielawinfo-checkbox-analytics011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional011 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
Facebookact, c_user, csm, p, presence, s, sb, sub, wd, x-src, xsExpires end of sessionWe have links to Facebook on our site, which causes some cookies to be created by Facebook that detect what sites you browse and whether you are logged into Facebook or not. You should refer to Facebook’s cookie policy here.
Facebookdatr, lu2 YearsWe have links to Facebook on our site, which causes some cookies to be created by Facebook that detect what sites you browse and whether you are logged into Facebook or not. You should refer to Facebook’s cookie policy here.
Facebookfr2 MonthsWe have links to Facebook on our site, which causes some cookies to be created by Facebook that detect what sites you browse and whether you are logged into Facebook or not. You should refer to Facebook’s cookie policy here.
Google Advertising1P_JAR2 YearsA Google Advertising Cookie used to collect website statistics and track conversion rates.
Google Analytics_ga2 YearsA Google Analytics cookie used to track harmless, non-identifiable information such as links you click and how you use the site.
Google Analytics_gat, _gid1 DayA Google Analytics cookie used to track harmless, non-identifiable information such as links you click and how you use the site.
Session CookiesPHPSESSIDExpires end of sessionA harmless session cookie.
Viewed Cookie Notificationviewed_cookie_policy1 YearThis cookie is logged as soon as the website loads so we know you've seen our Cookie notification.
viewed_cookie_policy011 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
woocommerce_cart_hashPHPSESSIDExpires end of sessionHelps WooCommerce determine when cart contents/data changes.
woocommerce_items_in_cartPHPSESSIDExpires end of sessionHelps WooCommerce determine when cart contents/data changes.
woocommerce_recently_viewedPHPSESSIDExpires end of sessionAllows the site to display recently viewed products to each individual user
wp_woocommerce_session_PHPSESSID2 DaysContains a unique code for each customer so that it knows where to find the cart data in the database for each customer.
YouTubeGPS1 DayA cookie that logs when you view a YouTube video embedded within the website. You should refer to YouTube's cookie policy here.
YouTubeVISITOR_INFO1_LIVE6 MonthsA cookie that logs when you view a YouTube video embedded within the website. You should refer to YouTube's cookie policy here.
YouTubeYSCA cookie that logs when you view a YouTube video embedded within the website. You should refer to YouTube's cookie policy here.
YouTubePREF8 MonthsA cookie that logs when you view a YouTube video embedded within the website. You should refer to YouTube's cookie policy here.
_stripe_midpersistent1 YearThis cookie is placed by Stripe for the purpose of fraud prevention.
_stripe_sidPHPSESSID30 MinutesThis cookie is placed by Stripe for the purpose of fraud prevention.

 

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