Privacy & Cookie Policy

Cookies and how they Benefit You

Our website uses cookies, just like all websites, which help provide you with the best experience we can. Cookies are small, harmless text files that are placed on your devices when you browse websites.

The cookies we use help us:

• Keep our website working as expected
• Remember your defined settings during and between visits
• Improve the speed/security of the site
• Make our marketing more efficient (so we only show you adverts you might be interested in)

We do not use cookies to:

• Collect any data that can personally identify you (without your express permission)
• Collect any sensitive information about you (without your express permission)
• Pass any data about you to advertising networks
• Pass personally identifiable data about you to third parties
• Pay any sales commissions

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a minimum of 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

For the purposes of processing recurring subscription payments, we store the customer’s name, billing address, shipping address, email address, phone number and credit card/payment details.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

• Amazon
• Paypal
• Apple Pay (through Safari on iOS devices)
• Google Pay (on Android devices)
• Stripe

Payments

We accept payments through PayPal, Amazon, Apple Pay, Google Pay & Stripe. When processing payments, some of your data will be passed to the payment vendor, including information required to process or support the payment, such as the purchase total and billing information.

Please visit the relevant PayPal, Amazon, Apple, Google and Stripe pages for more information on how they handle data.

You can view our Privacy Policy below and learn more about all the cookies we use at the bottom of this page.

Privacy & Cookie Policy

Giving us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

If the settings in your browser are set to allow cookies, we take this and your continued use of our website to mean that you accept the use of cookies. If you wish to relinquish this permission or not use cookies from our site you can learn how to do this below, however doing so will likely result in our website not working as expected.

Extension Cookies

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video or a link to a PDF file. Our site includes the following extensions which use cookies:

• Adobe
• Google
• YouTube

Disabling these cookies will likely break the functions offered by these third parties

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use cookies to compile statistics about our website visitors such as how many people visit our site, what type of device and browser they use (to help us identify when our website isn’t working as it should be for particular technologies), how long they use our site for and which pages they look at etc. This helps us to continuously improve our site by making popular pages easier to access and understand what our website visitors want to see. These “analytics” also tell us how people reached our site (e.g. from social media, or from a search engine) and whether they have been to the site before, helping us know when to develop our services or increase marketing spend.

We use:

• Google Analytics

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

You can usually set your browser to not allow cookies, however doing so will likely limit the functionality of not only our’s, but also a large proportion of the world’s websites as cookies are a standard part of most modern websites. If you want to switch off your cookies, we have listed popular search engines below to help you read more information

Chrome

Firefox

Edge

It may be that you are concerned about “spyware” rather than cookies. If this is the case, instead of switching off your cookies you may find that anti-spyware plugins for your browser achieves the same result by automatically deleting any cookies considered to be invasive.

The cookies we use