Frequently Asked Questions

We've got answers below to common questions

Scent It have designed a revolutionary unit that does not leak. Scent It only use premium fragrances sourced from the United Kingdom from suppliers who are licenced and regulated by the International Fragrance Association.

Regulated premium fragrance oil is not only safer to use, it has a greater scent throw and is longer lasting than our competitors.

Our unit does not leak when used as directed. Excessive inverting may invite potential leakage, please use as directed!

Our fragrance is selected based upon its longevity and scent throw. We are exceptionally confident in our UK-Sourced fragrance and have spent many hours deciding on the most long-lasting fragrance composition to suit our customers needs.

Many customers have reported the unit lasts from 3 -6 Months! The less you tilt the unit, the less the scent, the longer it lasts. The lifespan of the product is in your hands!

Please check our Returns Policy page for information regarding returns or exchanges.

Please check our Shipping Information page for information regarding shipping zones and pricing. Shipping costs are also calculated on the cart page.

If the cap is wet to the touch then yes, it’s likely that the cap has over-wicked. This can happen due to spirited driving, or driving over rough terrain. To allow the cap time to dry out we recommend removing the diffuser from the vehicle for 1 week if continued travel in these conditions is necessary, or simply not wicking the diffuser for a week if driving conditions return to normal road use.

Yes, however we recommend hanging it somewhere that the diffuser and cap will not come into contact with another surface. Our diffusers are designed to hang, and sustaining impacts could result in the cap becoming over-wicked and the glass bottle falling out through the softened wood. This would be considered “improper use” and not covered by our warranties.

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